Refund & Cancellation Policy
Thank you for choosing Bahi Khata. We are committed to complete transparency, trust, and customer satisfaction for every Indian merchant and trader.
BahiKhata Mobile App
Digital Udhar Bahi for retail & kirana shops.
- Zero subscription fees charged
- No bank account or card required
- No refund applicable (₹0 cost)
BahiKhata Green
Smart Indian Ledger for Mandi Traders & Wholesalers.
- 100% Full Refund within 7 days
- Cancel subscription anytime in 1 tap
- No lock-in or cancellation penalty
1. 7-Day Money-Back Guarantee (BahiKhata Green)
Zero Risk, 100% Satisfaction Guarantee
We want you to test BahiKhata Green in your mandi shop with complete confidence. If you subscribe to BahiKhata Green and find that it does not fit your daily business workflow, you can request a 100% full refund within 7 calendar days of your initial purchase date. No questions asked.
2. Subscription Cancellation Policy
BahiKhata Green operates on a flexible monthly subscription model (Special Offer: ₹199/month for up to 5 users, additional staff at ₹50/user/mo).
- Cancel Anytime: You may cancel your subscription at any time directly through your account dashboard or by messaging our support team.
- Continued Access: Once cancelled, you will retain uninterrupted access to BahiKhata Green until the final date of your active paid monthly billing cycle.
- No Automatic Renewal After Cancellation: Your payment method will not be charged for subsequent billing months after cancellation.
- Data Retention: Even after your subscription ends, your ledger records, past bills, and customer history remain securely stored and exportable to Excel/PDF.
3. How to Request a Refund & Timelines
Step-by-Step Refund Process:
- Send an email to [email protected] or WhatsApp our support helpline with your registered mobile number/business name.
- Mention "Refund Request" in the subject line along with your payment receipt or invoice ID.
- Our team will verify your purchase date and approve the refund within 24 to 48 business hours.
Direct verification by support
Returned to original UPI / Bank
4. Non-Refundable Scenarios
Refunds will not be granted under the following circumstances:
- Refund requests made after the expiration of the 7-day guarantee window.
- Subsequent renewal months after the initial subscription period.
- Custom third-party hardware purchases (e.g. thermal printers or paper rolls bought from third-party retailers).
Need Help with Billing or Refunds?
Dedicated Billing & Merchant Support
Our customer team is available Monday to Saturday (8:00 AM – 8:00 PM IST).