Chapter 14: Master FAQ & Troubleshooting (अक्सर पूछे जाने वाले सवाल)

Welcome to the Master Help Center for BahiKhata Green. Here are quick, simple answers to the most common questions and situations you might encounter in your daily mandi operations.

📌 Section 1: General & Account Questions#

Q1.1: What is BahiKhata Green?

It is a simple digital billing and ledger application designed specifically for vegetable and fruit wholesalers, commission agents (आढ़ती), retailers, and mandi traders.

Q1.2: How do I change the app to Hindi or my mother tongue?

Tap your User Profile Avatar (bottom-left on computer, top menu on phone) > Tap Language / भाषा > Choose Hindi (हिंदी), Bengali (বাংলা), Gujarati (ગુજરાતી), Marathi (मराठी), Punjabi (ਪੰਜਾਬੀ), Tamil (தமிழ்), etc.

Q1.3: How do I install this on my Android phone screen?

Open the website in Google Chrome on your Android phone, tap the 3 dots at top-right, and select "Add to Home screen" (or tap the green "Install App" banner at the bottom). The green 🥬 icon will appear on your phone screen.

Q1.4: What if I see "Already Logged In on Another Device"?

For data safety, the app prevents simultaneous logins on multiple phones under the same user name. Simply tap "Log Out Other Device & Continue" to log in on your current device.

Q1.5: I forgot my login password. How can I get back in?

If you are a staff member or cashier, ask your shop owner/administrator to reset your password from Users & Roles. If you are the shop owner, contact your system administrator or support team.

🛒 Section 2: Quick Sale & Billing Questions#

Q2.1: How do I bill a walk-in customer who pays cash immediately?

Leave the customer as "Cash Customer / नकद ग्राहक", add the vegetables and weights, tap "Full Cash", and tap "Save Sale" or "Save & Print Slip".

Q2.2: How do I bill a customer who takes vegetables on Udhar (Credit)?

Select the customer's name from the customer search box, add the items, leave the Paid Amount box as 0 (or enter only the partial amount they paid), and click "Save & WhatsApp Bill". The unpaid amount is automatically added to their Khata.

Q2.3: Can I enter decimal weights like 12.75 kg or 0.5 kg?

Yes! You can type exact decimal weights (e.g. 12.75 kg, 0.5 kg, 45.3 kg) in the quantity box.

Q2.4: Can I change the selling price of a vegetable for a specific customer?

Yes! When adding the item to the bill, simply edit the price box. It will only apply to that specific bill and will not alter your permanent default price.

Q2.5: Can I give a flat discount on the total bill?

Yes! Open the Mandi Charges & Discount section on the billing screen and enter the discount amount (e.g. ₹50).

Q2.6: I made a mistake on a bill I already saved. How do I fix it?

If you have manager/owner permissions, go to Quick Sale > Sales History, find the bill, click View, and make the necessary correction. If you are a cashier, ask your shop owner for a temporary grant to adjust the bill.

Q2.7: Can I re-print a receipt from yesterday?

Yes! Go to Quick Sale > Sales History, select yesterday's date, find the customer's bill, and click the 🖨️ Print button.

🚚 Section 3: Purchases & Farmer Inward Questions#

Q3.1: How do I record a truck arrival with 100 bags of potatoes from a farmer?

Go to Purchase (खरीद), select the farmer's name (or click + New Supplier), add Potato with 100 Bags and the purchase rate per bag/kg, enter any cash paid to the farmer upfront, and click Save & WhatsApp Slip.

Q3.2: Can I deduct truck freight (गाड़ी भाड़ा) that I paid on behalf of the farmer?

Yes! In the purchase screen, open the Mandi Inward Charges section and enter the freight amount in the Freight Paid (गाड़ी भाड़ा) field. It will automatically deduct from the farmer's payable amount.

Q3.3: What if I gave cash advance to a farmer last month?

When you give cash advance, record it in Suppliers > Record Payment. The farmer's balance becomes negative (Advance). When his crop arrives today, his purchase bill will automatically deduct from his advance!

👥 Section 4: Customer Khata & Udhar Collection Questions#

Q4.1: How do I see who owes me the most money in the market?

Go to Customers (ग्राहक). All customers with pending balances are highlighted with 🔴 Red Udhar Badges. You can also go to Reports > Market Outstanding to see a ranked list from highest to lowest.

Q4.2: A customer sent ₹10,000 via Google Pay / PhonePe. How do I record it?

Go to Customers, open that customer's profile, click "Record Payment", enter 10000, select UPI / QR, and click "Save & WhatsApp Receipt".

Q4.3: How do I send an account balance reminder to a customer on WhatsApp?

Open the customer's profile and tap the Share / WhatsApp icon next to their balance. The app automatically creates a polite reminder message with their current total balance ready to send.

Q4.4: Can I download a full monthly statement PDF for a customer?

Yes! In the customer's profile, click "Statement (खाता विवरण)", select the date range (e.g. This Month), and click "Download PDF".

Q4.5: Can I transfer an old customer balance from my paper khata diary?

Yes! When adding a customer, simply enter their existing balance in the Opening Balance (पुरानी बाकी) field.

📦 Section 5: Stock & Wastage Questions#

Q5.1: Why does my vegetable stock show negative (e.g. -15 kg)?

This happens if you made a sale before entering the morning purchase lot. As soon as you enter the morning purchase bill, the stock will automatically balance back to the correct positive number.

Q5.2: How do I fix stock if my physical count is less than the app count?

Go to Stock (स्टॉक), click "Adjust (मिलान)" next to the vegetable, type your actual scale count, select Physical Stock Audit, and save.

Q5.3: Where do I log rotten tomatoes or dried coriander?

Go to Wastage (खराबी), select the vegetable, enter the discarded weight, choose the reason (e.g. Rotten / Spoilage), and click Record Wastage.

🖨️ Section 6: Thermal Printer & Bluetooth Questions#

Q6.1: My Bluetooth printer is not connecting to my phone. What should I do?

Make sure the printer is turned ON and has paper loaded.
Turn OFF your phone's Bluetooth and turn it back ON.
In the app, go to Settings > Thermal Printer and tap "Pair Bluetooth Printer". Select your printer from the list.

Q6.2: The printer is rolling out blank white paper without any ink/text.

Thermal paper rolls have a printable side. Open the printer cover and flip the paper roll over so the heat-sensitive surface faces the thermal print head.

Q6.3: Do I need internet to print receipts?

No! Bluetooth and USB thermal printers communicate directly with your phone/PC without needing any internet connection.

📶 Section 7: Offline Mode Questions#

Q7.1: The top bar turned Red and says "Offline". Can I still make bills?

Yes! You can keep creating bills, taking payments, and printing slips normally. All transactions are saved safely in your phone's memory.

Q7.2: When will my offline bills upload to the server?

Automatically! As soon as your phone connects to mobile data or Wi-Fi, the app will upload all pending transactions in 2 to 3 seconds.

Q7.3: Can I clear my phone browser history while working offline?

No! Do not clear browser cache while you have unsynced offline transactions. Wait until the top bar turns 🟢 Green (Online & Synced).

🔒 Section 8: Security & Staff Permissions#

Q8.1: Can my cashier see my total monthly profit?

No. Cashiers only see billing and payment screens. The Net Profit & Loss report is strictly protected for the Shop Owner.

Q8.2: Can staff delete past bills to hide cash?

No. Cashiers do not have permission to delete sales or change past ledgers. Only the owner can make adjustments.

Q8.3: How do I stop a former employee from accessing the app?

Go to Users & Roles, click Edit on that employee's name, and change their status to Inactive (निष्क्रिय). They will be logged out immediately.

📞 Still Need Help?#

Contact Your Shop Owner / System Administrator
Refer to Chapter 00 for Quick Start & Screen Layouts
Happy & Prosperous Mandi Trading with BahiKhata Green! 🥬